Record a rent payment

Log a payment a tenant made outside the app, like cash, cheque, or Interac e-Transfer, against their balance.

Before you start

• You need to be a property manager, account owner, or admin.
• This is for payments you collect directly. Card payments tenants make online are recorded for you, so you do not log those.

Steps

1. Open the tenant's lease from Leases.
2. Choose Record a payment.
3. Enter the amount and the method (cash, cheque, or Interac e-Transfer), then confirm.

What happens next

• The payment goes against the oldest unpaid rent first, and the tenant's balance updates.
• The payment appears in your activity feed and in any connected integrations.
• Interac e-Transfer is a request-and-confirm flow. You request it, the tenant sends it, and you record it here when it lands.

Paying ahead for a future month

A tenant can pay early or pay ahead for a future month. When the lease has posted charges, the form shows a Payment is for picker so you can point the payment at a specific month instead of the oldest one. A month a prepayment covers is treated as paid, so it does not send a "rent is due" reminder. See Collect rent early and prepayments.

Download a rent receipt

• Each successful payment on the lease has a Download receipt button in the Payments list. It produces a PDF receipt the tenant can use as proof of rent paid for a provincial benefit or tax claim. The tenant can download the same receipt themselves from their portal.
• Rent receipts are on by default. If the button is missing, the feature has been turned off for your account and a platform admin can turn it back on. This is tooling, not tax advice.

If your connection drops while you are logging a payment

This is the common one on a phone. If the form says Could not reach the server, the payment may or may not have saved.

• Tap Log payment again. It is safe. The retry carries the same reference as the first attempt, so if the first one did save, the second is treated as the same payment and nothing is doubled.
• Do not change the amount before retrying. A retry with a different amount is refused with "This payment reference was already used for a different payment", because the first amount may already be recorded. Check the Payments list on the lease, then log what is actually missing.
• Reloading the page is safe too. If you refresh and log the same payment again within a few minutes, it is still treated as the same attempt, so it is not doubled.
• A payment that saved is finished. Once you see "Payment recorded", the next one you log is a new payment, even if it is for the same amount on the same day. Two separate payments always both count.

Troubleshooting

• Logged twice by mistake. Retrying a submission that failed is caught and not doubled, on cash, cheque, Interac, a past-rent backfill, and a pre-authorized debit collection. Two genuinely separate entries will both apply, so review the lease's payments if unsure.
• Recorded a real duplicate. Nothing in the books is erased. Refund or reverse the extra payment from the lease so the correction is on the record. See The audit trail.
• The tenant says they paid but the balance has not changed. Check whether they paid by card, which records itself, or some other way, which you record here.