End a tenancy and close it out

Wind a tenancy down with one guided flow that records the move-out, the condition report, the deposit settlement and the final statement, then archives the lease.

Before you start

• You need to be a property manager, account owner, or admin.
• Open the lease from Leases and choose Start move-out.
• Nothing is deleted by this flow. Archiving keeps every record for your history.

The five steps

The flow shows a step for each part of a wind-down. A step is ticked only when your records actually show it done, so the ticks tell you what is left rather than where you have clicked.

1. Give notice. Record notice to end the tenancy with the date the tenant is moving out, then confirm the move-out once the keys are back. Both are recorded on the lease with the date notice was given and who gave it. The move-out date is required, because it is the date rent stops on.
2. Move-out inspection. Walk the unit and record each area with photos, then use Compare to move-in to see what changed. This step ticks once the tenant has signed the report.
3. Settle deposit. Itemize any deductions, then mark the deposit settled. If the lease never held a deposit there is nothing to return and you can mark it settled straight away.
4. Final statement. Review the rent ledger and export it for your records and the tenant's. This step ticks when nothing is outstanding either way.
5. Close tenancy. Archive the lease. Its records stay for your history.

The move-out date and rent

Rent stops on the move-out date you record.

• The final month is charged only for the days used. A tenant leaving on the 15th of a 31 day month is charged 15 days of rent, not the whole month.
• Months after the move-out date are never charged, even if the lease is still sitting in the notice stage.
• If that month's rent was already posted in full before you recorded the notice, Wealthru tells you so and leaves it alone. Posted money is corrected by reversal, so void the charge on the Money tab and post a prorated one for the days used.
• Wealthru shows a note when the notice is shorter than your province usually requires. It is a heads-up, not a block, and the date is still recorded. This is tooling, not legal advice, so check the notice period and the required form with your provincial tenancy authority.

If the tenant changes their mind

Move the lease back to Active from the lease page. The move-out date is cleared with it and rent carries on as normal.

If the tenant does not actually leave

Move the lease to Eviction process from the lease page. The move-out date is cleared with it, because the tenancy did not end on that date, and rent keeps being charged every month for as long as the tenant is still there. That is what you want here, since the unpaid rent is usually the whole reason for the eviction. If the matter goes to a tribunal, open a case on the lease's Case tab to keep the file number, the hearing dates and the costs together. See Keep a tribunal case file.

Correcting a move-out date you got wrong

Open the lease and use Edit the term and move-out dates under Term, or go straight to the Settings tab and find Move-out dates. You can correct the move-out date, the date notice was given, and who gave it, without moving the tenancy to a different stage.

Correct it as soon as you spot it, because the move-out date is what stops the rent. If the month you moved it into is already charged in full, Wealthru tells you so and you can void that charge on the Money tab and post a prorated one.

To cancel a move-out completely rather than correct it, move the tenancy back to Active. Leaving the move-out date empty here does not cancel it.

Fixing the term dates

The lease page shows the term under Term on the Overview. To correct a start or end date, use Edit the term dates there, or the Settings tab. You do not need to recreate the tenancy, and every change is recorded.

An end date is the agreed end of a fixed term, not the end of the tenancy. If the tenant stays on past it, rent keeps being charged and the tenancy continues month to month, which is what provincial rules expect. Leave the end date empty for a month-to-month tenancy.

If you cannot close yet

The close step lists every step still open and takes you straight to it. A tenancy can only be archived once the deposit is marked settled, and the deposit can only be settled once you have confirmed the tenant has moved out, so those two are the usual answer.

Starting over on a lease you entered by mistake

Do not use this flow for that. A tenancy that should never have been recorded has its own route, which does not pretend notice was served on a tenant who was never there. See Fix a tenancy entered by mistake.

There is still no delete for a tenancy, on purpose. Rent, deposits and ledger entries are financial records, so Wealthru corrects them by reversal rather than erasing them.

What happens next

• The lease moves to its final stage and leaves your active tenancies.
• The condition report, the deposit settlement and the statement stay attached to the lease.
• If you need it back, see Reopen a finished tenancy.

Troubleshooting

• The close step says a step is still open. Use the link it shows. It jumps to the exact step that clears the block.
• Settlement shows no action. The tenant has not been confirmed moved out yet. The step says so and links back to the notice step.
• Rent is still being charged after the tenant left. Check the move-out date on the lease Term card. Rent stops on that date, so a missing or later date is usually the answer.
• Rent stopped being charged but the tenant is still there. The lease has a move-out date on it that did not happen. Correct it on the Settings tab under Move-out dates, or move the tenancy back to Active or to Eviction process, both of which clear it.
• A rent charge was wrong. Reverse it from the lease Money tab. The reversal keeps the original charge and shows it as reversed, so the statement still tells you what happened.