Manage arrears and set up a payment plan

See who is behind on rent, how old the balance is, and set up a payment plan to help a tenant catch up.

Before you start

• You need to be a property manager, account owner, or admin.
• Arrears and payment plans are on by default. If you do not see an Arrears link in your menu, the feature has been turned off for your account, so ask your platform admin to turn it back on.

Record a partial payment

You do not need anything special to take a partial payment. When you log a payment, just enter the amount the tenant actually paid. It applies to the oldest charge first, and the balance updates right away. Money is always tracked to the cent.

When a balance will never be collected

Sometimes the tenant is gone and the money is not coming. Write the charge off from the lease's Money tab, and it leaves your arrears and your books, with the loss deducted on your tax worksheet. See "Write off rent you will never collect". Do not void the charge instead. Voiding says the rent was never charged, which rewrites a month the tenant really lived in.

See your arrears and aging

1. Open Arrears from the menu.
2. You see every tenancy with a balance owing, sorted by the largest balance first.
3. Each row breaks the balance into aging buckets, current, 1 to 30 days, 31 to 60, 61 to 90, and 90+ days past due. The buckets always add up to the real balance.
4. A row may show an N4-ready (advisory) badge when a balance has been overdue for a while. This is a heads-up, not legal advice. Confirm your provincial rules and notice periods before serving any notice.

Set up a payment plan

A payment plan is an agreement on top of the balance. It does not change what is owed. It just tracks whether the tenant is keeping to the catch-up schedule.

1. On the Arrears page, open Details on the tenancy.
2. Choose how many installments to split the balance into, then Set up a plan.
3. The plan splits the outstanding balance into equal dated installments. The amounts always add up to the exact balance.
4. As the tenant pays, the plan tracks progress against their real payments. If an installment is missed, the plan flags it and your team is notified.
5. You can cancel a plan at any time. Cancelling only ends the agreement, it never changes the balance.

Good to know

• A payment plan never creates new charges and never moves money. The real balance is always what your ledger shows.
• Adherence is measured against actual successful payments, so the plan stays honest.
• This is tooling, not legal advice. For eviction or notice steps, follow your provincial rules.