Offer a lease renewal

Offer a tenant a fixed-term renewal or a move to month-to-month, with any rent change checked against your province's rules.

Before you start

• Renewals are available on all plans.
• A proposed rent increase is checked against your province's rent-increase guideline. An amount above the cap is refused before the offer goes out.

Steps

1. Open the lease from Leases and find the renewal control on the Settings tab.
2. Choose the renewal kind, a new fixed term or month-to-month. If you are changing the rent, enter the new amount.
3. Pick the offer expiry, the day you need an answer by. The offer stays open until 11:59 pm Eastern time on that day, wherever you and your tenant live. In British Columbia that is 8:59 pm Pacific, so after that you can no longer pick today. Your tenant sees the same day and time on the offer, in the email and in the text message.
4. Send the offer. The tenant sees it in their portal and can accept or decline.

What happens next

• On accept, a fixed-term renewal creates the new term as its own lease, linked to the one it renews, exactly as Renew a lease does. The term the tenant just finished stays in your records with its own dates and rent, and its page links forward to the new term. A month-to-month renewal has no new term, so it moves the same lease to month-to-month.
• A rent increase in the offer is checked against your province's guideline and notice period again when the tenant accepts, against the rent on the lease at that moment. If it no longer passes, the accept is refused and the offer stays open for you to withdraw and re-send.
• An accept or decline is processed exactly once. A double tap, or a reply that crosses with your own action, cannot apply twice.

When the tenant answers by phone or on paper

Not every tenant taps Accept in their portal. If they told you on the phone, in person or on a signed paper, record their answer yourself:

1. Open the lease and go to the Settings tab.
2. Under the open offer, tap They accepted or They declined.
3. Read what it does, then tap Record it.

The lease changes exactly as if the tenant had answered in their portal. A month-to-month offer moves the lease to month-to-month, a fixed term starts its new term, and everyone on the lease is sent a confirmation. A declined offer closes as declined, and everyone on the lease is told that you recorded a decline for them, so they can tell you if that is not what they said. Recording an answer does not sign anything for the tenant, and the activity log shows that you recorded it, not the tenant. An offer that has expired or was already answered cannot be answered again.

Notes

• To find who to offer a renewal to, say which leases end soon in Cmd K (or Say or type on a phone) where talking to Wealthru is switched on. It lists the leases ending in the next 90 days, the same ones the renewals report shows. See Talk to Wealthru.
• Renewal messages are about the tenant's own tenancy, so they do not need marketing consent. They are not a substitute for any notice your province's tenancy law requires.

Say it instead

Some accounts can say or type offer a renewal in Cmd K. Wealthru asks whose lease and what you are offering. For a fixed term with a new rent, the card shows the province's guideline, the increase and the earliest date the rent can change, as the server works them out, before you send it. This is tooling, not legal advice.

You can also record an answer by saying it, like Jordan accepted the renewal or record the renewal answer. Wealthru finds the lease with the open offer, asks what they said if you did not say it, and shows what recording it does before anything changes.